You also need to check if you have free space on your device. Select the Force Stop and Clear Cache option AND select Clear Data. Tap Settings, Applications, All or Installed Applications, and then scroll down to select Amazon Appstore. If you play on a Kindle Fire tablet, clear the cache from the Appstore by swiping down from the top of the page to bring up the Quick Settings. When you release the Storage section, a new screen will appear showing you the Clear Cache and Clear Data buttons for the Google Play Store app. Tap the Google Play Store app listed there and long press on Storage. If you are running Android 6.0: Go to the Settings app and tap Apps. Settings>Applications>Application manager, tap on the Google Play store and tap the Clear Cache and Clear Data buttons. If you are using an Android device, please try clearing cache for the Play Store.
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